Brazen Leaders - The Human Edge
I'm Amélie, your go-to transformation consultant and leadership coach with 15 years of experience. This podcast is your toolkit for bold leadership and brave living. Packed with insights, strategies, and real-talk interviews, it's designed to help you harness your human edge to drive impact and inspire others.
Whether you're a corporate trailblazer or an entrepreneurial maverick, Brazen Leaders is your weekly dose of radical honesty and ambition. Embrace your true potential and take bold actions. Ready to unleash your inner leader? Let's get started!
Brazen Leaders - The Human Edge
#23 - 8 Things You Didn’t Know About Customer Experience with Jonathan Daniels
Customer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast.
Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru!
You can now listen to the whole discussion or scroll down to read the eight things he told me about customer experience that you might not know…
You can also find a summarized, quick-read version right here
- CX has never been more important
- Small businesses are often doing CX better than bigger ones
- Customer experience and customer service aren't the same thing
- Having a CX-centric framework is absolutely vital
- CX will get customers to stick with you – and to buy more
- You can go a step further with the Net Promoter Score
- You need to personally experience your company's CX journey
- CX success still comes down to the solid data and figures
Useful links:
- Take the quiz! Which book do you need to boost your digital transformation in times of crisis?
- a summarized, quick-read version right here
- Sign up for the Digital Letters
Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.
In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter
Don't hesitate to reach out!
Talk to you soon!